Shipping and Payment

Shipping

Courier Service
 All orders are dispatched via the DPD courier service. We deliver goods throughout the Czech Republic as well as abroad – to all destinations served by DPD.

Delivery Times

  • The standard dispatch time from our warehouse is 5 business days (subject to change).
  • Czech Republic: delivery usually takes place on the next business day after dispatch (not guaranteed).
  • European Union and other countries: delivery times are determined according to the official DPD price list (see below).

Express Shipping

  • Within the Czech Republic — DPD 12:00 or DPD 18:00 service (for an additional fee).
  • Abroad — Guarantee 12:00 or Guarantee 18:00 service (for an additional fee).
  • Express air transport is available according to the DPD price list. The day of collection is not included in the delivery period.
  • If the shipment cannot be delivered within the selected express time, the surcharge will not be charged.

DPD Shipping Price Lists
 Detailed information on shipping prices and delivery times is available in the official DPD documents:

Shipping Costs

  • Shipping costs are calculated automatically based on the destination country and shipment weight.
  • Packaging costs are included in the shipping price.
  • Free shipping is not offered.

Possible Complications

  • Deliveries are not made on weekends or public holidays.
  • Delays may occur due to customs procedures or force majeure.
  • For questions regarding customs duties, please contact the DPD customs department directly: declarace@dpd.cz

Shipment Tracking
 Once your order has been dispatched, you will automatically receive a tracking number by email.

Payment

Available Payment Methods

  • Online card payment (Visa, Mastercard, Maestro)
  • Google Pay and Apple Pay (cards from all countries supported)

Payment Terms

  • Payments are processed immediately; delays may depend on the customer’s bank or country.
  • Payments are made in EUR.
  • Bank charges or VAT may apply in accordance with applicable EU legislation.
  • An invoice is issued and sent automatically after successful payment.

Claims and Returns

  • If a shipment is damaged or lost, a claim must be submitted via www.dpd.cz (Claims section).
  • DPD processes claims within 30 days. If necessary, they will contact you by email.
  • Address changes are possible if the shipment is not cash-on-delivery. Requests should be sent to: info@dpdp.cz

Returns

  • If damage is caused by the carrier, we cover the return costs.
  • If you decide to return goods for personal reasons, return costs are at your expense.
  • The return period is specified in the documentation of each product.
  • Detailed information can be found in the Claims Policy.

Contact

For any questions regarding shipping or payment, please contact us:

  • Phone: +420 720 176 465  
  • Email: shop@belograd.com